E-commerce Executive

Way beyond a simple consulting firm, Source of Asia is an international business accelerator. In simple words, we enable our customers to explore, operate and grow business in Vietnam, across ASEAN, and further afield. We thrive on challenges, permanently motivated to learn and grow along the way. We believe success lies in the human relationships we build. This dynamic environment is the ideal gateway for talents, who believe, like we do, in sustainable growth. Our fast-growing company is permanently looking for new talents.

The following job description pertains to an external position that we are currently hiring for on behalf of our client. Submit your application today!

Job Purpose: As an E-commerce Executive you work closely with Key Account Manager to manage the e-stores on E-commerce platforms. You are responsible for executing plans, operating the e-stores, ensuring a seamless customer shopping experience. You will work with a cross-functional team including Marketing, Design, Training to optimize product listings, manage selling stock, deliver best-in-class visibility and implement campaigns to enhance our online presence and drive revenue growth. You are accountable for Customer Service via Live chat, contributing to increase sales by CEM project, Video and Feed post. You provide accurate and frequent reports to E-commerce Key Account Manager.

Key responsibilities:

+ E-store operation: upload and update product contents, images to e-store, ensure product pages are always provided with correct and detailed information. Set up banners, SIS decoration on time and correct in the campaign period & refreshed on the regular basis, at the highest quality for on-site exposure.

+ Promotion set-up: set up and schedule promotion price, voucher, GWP, Deal 0đ…etc, ensure all implementations are accurate with planned promotion. Be onsite and work closely with KAM at pre, during & post campaign for execution and evaluation.

+ On-site ads set-up: know how to set up on-site ads campaign including paid search ads, discovery ads, Affiliate in order to execute the on-site traffic planned by E-commerce Key Account Manager.

+ Stock management: Collaborate with E-Commerce Key Account Manager and external stakeholders to proceed inbound, outbound and ensure adequate stock for campaigns as well as shelf-life of SKU.

+ Customer Service: Check messages, answer and advise to customer’s inquiries about product information, promotions, discount vouchers, ect. via Chat box. 

+ Assist customers to order, exchange on e-commerce platforms such as Lazada, Shopee, Tiki. Resolve customer complaints within set SLAs (service level agreements).

+ CEM & Other customer engagements (Video/Feed post): post product content on “Feed”, upload video on the E-commerce aps. Create and send CEM messages to different target consumers. Follow up and optimize these function to acquire more traffic and sales to the e-stores.

+ Rating and Review management: Feedback to customer review, ensure all customer reviews are well-answered and advised in advance.

- Bachelor’s degree in Marketing, E-Commerce, or related fields.

- Experience in E-commerce store management; knowledge of the E-commerce market is an advantage.

- Good customer service mindset with active live chat support skills.

- Proactive, positive, and strong communication and interpersonal skills.

- Basic proficiency in Excel, PowerPoint.

- Basic English and Vietnamese are required.

- Good relationship-building, listening, and negotiation skills.

- Competitive salary package commensurate with experience and qualifications.

- Opportunities for professional growth and development within a dynamic team environment.

- Comprehensive training and support are provided to enhance technical skills and knowledge.

- Access to cutting-edge tools and software to support job responsibilities.

- Other employee benefits follow company policies.