IT Application Support

Way beyond a simple consulting firm, Source of Asia is an international business accelerator. In simple words, we enable our customers to explore, operate and grow business in Vietnam, across ASEAN, and further afield. We thrive on challenges, permanently motivated to learn and grow along the way. We believe success lies in the human relationships we build. This dynamic environment is the ideal gateway for talents, who believe, like we do, in sustainable growth. Our fast-growing company is permanently looking for new talents.

The following job description pertains to an external position that we are currently hiring for on behalf of our client. Submit your application today!

We are looking for an IT Application Support to act as the first point of contact for business users regarding issues with our internal E-Invoice and Sales systems. You will work closely with users to gather issues and requirements, coordinate with developers/vendors to investigate root causes, and ensure smooth operation and user satisfaction.

• Identifying, diagnosing, and resolving technical issues with software applications. 
• Providing technical assistance to users, including answering questions, guiding them through application usage, and offering solutions to problems. 
• Ensuring applications are running smoothly by performing tasks like installing updates, configuring systems, and monitoring performance.
• Creating and maintaining documentation for application usage and troubleshooting, as well as providing training to users on new features or applications. 
• Working with development teams, vendors, and other IT staff to coordinate fixes, enhancements, and new deployments.
• Managing and resolving incidents related to application performance and functionality, often using ticketing systems.
• Monitoring application performance, identifying potential issues, and proactively addressing them to ensure optimal system availability. 
• Investigating the underlying causes of application issues to prevent recurrence and implement effective solutions.
• Managing application configurations, ensuring they are consistent and meet business requirements. 

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Excellent English communication skills (verbal and written).
• Up to 2 years of experience in IT support, application support, or software-related roles is a strong advantage.
• Experience supporting or deploying E-Invoice or Sales systems is a strong plus.
• Technical background (understanding of how systems are built or customized); development experience is a plus.
• Solid knowledge of operating systems, networking, databases, and common software applications.
• Strong problem-solving skills with the ability to analyze issues, identify root causes, and provide effective solutions.
• Clear and effective communication skills, capable of explaining technical information to both technical and non-technical users.

• Salary range from 16-18 million gross
• Opportunities for professional growth and development within a dynamic team environment.
• Comprehensive training and support are provided to enhance technical skills and knowledge.
• Access to cutting-edge tools and software to support job responsibilities.
• Other employee benefits follow company policies.