Verification Processing Agent (Hebrews Speaking)

Way beyond a simple consulting firm, Source of Asia is an international business accelerator. In simple words, we enable our customers to explore, operate and grow business in Vietnam, across ASEAN, and further afield. We thrive on challenges, permanently motivated to learn and grow along the way. We believe success lies in the human relationships we build. This dynamic environment is the ideal gateway for talents, who believe, like we do, in sustainable growth. Our fast-growing company is permanently looking for new talents.

The following job description pertains to an external position that we are currently hiring for on behalf of our client. Submit your application today!

The Verification Processing Agent role is designed to verify information with the purpose of effective and quality-oriented procedure of background screening. This role requires flexibility and excellent organizational skills. The VPA is required to communicate via oral and written correspondence with various Sources, to obtain information regarding Candidates previous and current activities. The VPA needs to be able to proactively organize and manage workloads according to Company needs.

The role requires consistency, excellent communication skills and the ability to interpret and deliver fully on a client service level. The VPA is subordinated to the Team Leader.

• Acts as a verifier of STC checks, to phone source institutions for verifications or as a PIS processor.
• Works on queue of assigned PIS checks or STC verification checks.
• Makes research and review of the cases.
• Monitors the progress of the cases that are assigned on queue.
• Conducts research in new and existing countries.
• Reviews process for existing countries and participates in the processes built for new countries.
• Works with Operations to ensure that correct language templates are used.
• Ensures correct use and availability of standard and client specific templates.
• Checks that templates match product specificationс.
• Spot checks outgoing emails for correct language usage.
• Makes sure the appropriate standard wording is used for the specific cases.
• Acts as a PIS researcher - makes sure meeting the deadlines according to the procedures.
• Monitors workloads to ensure there are no delays and escalates any delay issues.
• Helps resolve training and/or process issues.
• Follows all SOPs in full with no deviation.
• Daily communication with varying Sources in a variety of locations, using a different approach, corresponding to the process.
• Obtaining full and precise information by sources, following all the procedures related to the quality of the job.
• Participation in internal meetings as and when required.
• In case of difficulty in certain working situations, advise their Team Leader proactively.
• Makes suggestions, implements new ideas, helps solving problematic cases.
• Participates in additional job-related projects under the supervision of the Team Leader and other members of the operations team.
• Participates in organized meetings to control quality and effective processing; Any other activities assigned by the direct supervisor in compliance with the applicable legal requirements.

• Excellent command of Hebrew and English language (both written and spoken); 
• Flexible approach to working hours.
• Technical skills (Word, Excel, PowerPoint, Internet research, internal & external databases).
• Personality competencies: analytical thinking, attention to detail, excellent time-management.
• Behavioral qualities: Problem-solving, quality-oriented attitude, ability to work with different people/institutions, exhibit diplomacy when it is needed, ready to adapt to potential changes, assertiveness, focused and serious approach to work.
• Experience in the field of customer support will be an advantage. 

Organizational Relations and Cooperation

• The position is subordinated to the Team Leader;
• During the process of work the person will be interacting with all members of the Team, including members from different departments/locations;
• The employee agrees to follow all Internal regulations of the Company, the Health and Safety rules and all other established Rules;
• The employee must show loyal attitude, which includes not abusing the good name of the Company;
• Takes responsibility for keeping all personal and labour information according to the agreement of confidentiality (not sharing any kind of confidential information for any reason).

• Competitive salary package commensurate with experience and qualifications (18 to 21,000,000 gross per month).
• Opportunities for professional growth and development within a dynamic team environment.
• Comprehensive training and support are provided to enhance technical skills and knowledge.
• Access to cutting-edge tools and software to support job responsibilities.
• Other employee benefits follow company policies.